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Shapeways site update of 2011-03-07 [message #24577] Tue, 08 March 2011 09:12 UTC Go to next message
avatar hans.lambermont  is currently offline hans.lambermont
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We released a new feature yesterday : use your Facebook and Twitter account to login to the Shapeways site.

Next to that we increased the memory of our model repair server and fixed a login bug.

The upgrade caused downtime from 11:01 - 12:54 UTC.

-- Hans
Re: Shapeways site update of 2011-03-07 [message #24641 is a reply to message #24577 ] Wed, 09 March 2011 09:02 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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whooo....ooooo

That seems to have fixed the 'error while unifying:17' report Smile

But, for the same modle that created that error, i now get;
Quote:

Unfortunately, we were not able to process and thus print your product. The error message was:
Calculation failed. This means that our Mesh Medic could not fix or merge your design


The model doesn't need to be merged or fixed... it's an item comprising of 1842 chainmail style interlaced links (shells) comprising of a total of 249216 triangles.

Now, before you say 'too many shells' - 3053 shells (similar style design) is printable with a total of 97696 triangles.

Any ideas?

I don't really want to change the design as the item matches another piece already printable.


Cheers,
Paul


Re: Shapeways site update of 2011-03-07 [message #24643 is a reply to message #24641 ] Wed, 09 March 2011 09:30 UTC Go to previous messageGo to next message
avatar hans.lambermont  is currently offline hans.lambermont
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Hi Paul,

I'm a bit surprised how this could have had influence on the 'error while unifying:17' reports from the model processing pipeline.

Do you know the model ID where you got the "Calculation failed" for ? Then I can have a look at it.

About the "doesn't need to be merged or fixed" we automatically check every uploaded model for printability. Maybe the wording is confusing.

regards,
Hans
Re: Shapeways site update of 2011-03-07 [message #24644 is a reply to message #24643 ] Wed, 09 March 2011 09:59 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Hi Hans,

The model failed the upload process, so no model id - but the filename is 7mm 1842 links place mat (fixed).stl -

mmm....
Now I'm getting confused...
I went to the failure email source to grab the timestamp it was sent and noticed the plain text & html give different reasons for the faillure;
plain text = error while unifying:17
html = calculation error
(see below)

Shall I just re-upload the file with the 'please fix my model' box checked?

Cheers
Paul

Content-Type: text/plain; charset = "UTF-8"
Content-Transfer-Encoding: quoted-printable

Hi Paul,

We just finished processing your product, Square Maille Flat N placemat,
and ran a few checks on it to make sure your product can be printed.=20

Unfortunately, we were not able to process and thus print your product. T=
he
error message was:
error while unifying: 17


We have already tried correcting the issue using our Mesh Medic.


If you have any questions about your product, please visit
www.shapeways.com/mydesign under the header =E2=80=9Cmy errors=E2=80=9D o=
r have a look
at our relevant tutorial or video.
* http://www.shapeways.com/tutorials/fixing-non-manifold-models
* http://www.shapeways.com/video/fixing-non-manifold-meshes

Alternatively, you can send us an email service@shapeways.com.

Kind regards,

The Shapeways Service Team
Ralph, Maartje, Joost, Christel, Kevin and Petra
service@shapeways.com

Shapeways
Passionate about creating
www.shapeways.com


--b1_f209d37d69af7c1dc6464f98e40085ff
Content-Type: text/html; charset = "UTF-8"
Content-Transfer-Encoding: quoted-printable

Hi Paul,
<br/><br/>
We just finished processing your product, Square Maille Flat N placemat, =
and ran a few checks on it to make sure your product can be printed.<br><=
br>=20
<br/>
Unfortunately, we were not able to process and thus print your product. T=
he error message was:<br>
Calculation failed. This means that our Mesh Medic could not fix or merge=
 your design.


<br><br>We have already tried correcting the issue using our Mesh Medic. =
<br><br>


<br><br>If you have any questions about your product, please visit www.sh=
apeways.com/mydesign under the header =E2=80=9Cmy errors=E2=80=9D or have=
 a look at our relevant tutorial or video.<br> =20
* http://www.shapeways.com/tutorials/fixing-non-manifold-models<br>
* http://www.shapeways.com/video/fixing-non-manifold-meshes<br>
<br>
Alternatively, you can send us an email service@shapeways.com.
<br>
Kind regards,<br />
<br />
The Shapeways Service Team<br />
Ralph, Maartje, Joost, Christel, Kevin and Petra<br />
<a href=3D"mailto:service@shapeways.com">service@shapeways.com</a><br />
<br />
Shapeways<br />
<i>Passionate about creating</i><br />
<a href=3D"http://www.shapeways.com">www.shapeways.com</a>
Re: Shapeways site update of 2011-03-07 [message #24648 is a reply to message #24644 ] Wed, 09 March 2011 12:57 UTC Go to previous messageGo to next message
avatar hans.lambermont  is currently offline hans.lambermont
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Hi Paul,

Your model ID is 223836 , the reason the meshmedic exited is because it hit a timeout limit meaning that it took too long to process your model.
So uploading again with a 'manual fix request' won't help; we need faster hardware Razz or grant these processes even more processing time ...
We'll get back to you on this one.

-- Hans
Re: Shapeways site update of 2011-03-07 [message #24653 is a reply to message #24648 ] Wed, 09 March 2011 14:51 UTC Go to previous messageGo to next message
avatar hans.lambermont  is currently offline hans.lambermont
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After discussion with Barry we think a manual fixing attempt might be useful, let's try this.

-- Hans
Re: Shapeways site update of 2011-03-07 [message #24662 is a reply to message #24653 ] Wed, 09 March 2011 16:00 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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ok will do when I get home

Cheers Smile
Re: Shapeways site update of 2011-03-07 [message #24705 is a reply to message #24653 ] Thu, 10 March 2011 11:44 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Hi I just had a manual fix - Can't be fixed - email Sad

index.php?t=getfile&id=7533&private=0

Re: Shapeways site update of 2011-03-07 [message #24744 is a reply to message #24705 ] Fri, 11 March 2011 06:04 UTC Go to previous messageGo to next message
avatar TurtlesAreCool  is currently offline TurtlesAreCool
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stop4stuff,

I realize that this may not be an ideal solution. Have you tried processing your model through The Netfabb Cloud Thingie? You can download a "fixed" model when it is done processing. I am not certain if it will modify your chain mail in undesirable ways, but it might be worth a shot.

[Updated on: Fri, 11 March 2011 06:06 UTC]

Re: Shapeways site update of 2011-03-07 [message #24745 is a reply to message #24744 ] Fri, 11 March 2011 07:02 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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NetFabb Cloud throws out the same 'calculation failed' error, in NetFabb Basic, no faults are found... I've come to the conclusion that my model is just too awesome for automated processes to cope with Wink

Re: Shapeways site update of 2011-03-07 [message #24783 is a reply to message #24745 ] Fri, 11 March 2011 22:39 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
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Hi guys,

We fixed the issue. The model can be uploaded without problems.

Best,

Robert
Re: Shapeways site update of 2011-03-07 [message #24819 is a reply to message #24783 ] Mon, 14 March 2011 07:52 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Hi Robert,

My design uploaded ok Smile, however it is only available in WSF, white, black and transparent detail... ideally it should be available in the dyed colour too, any ideas?

Cheers,
Paul
Re: Shapeways site update of 2011-03-07 [message #24824 is a reply to message #24577 ] Mon, 14 March 2011 12:24 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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What's the bounding box? They dyed materials are not available in the larger WSF machine.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Shapeways site update of 2011-03-07 [message #24825 is a reply to message #24824 ] Mon, 14 March 2011 12:53 UTC Go to previous messageGo to next message
avatar Jettuh  is currently offline Jettuh
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Bounding box is as far as i know a square box around your object wich uses the outer measurements of the uploaded file!
so if you have a soccer bal, the bounding box is the box where the soccer bal is in Wink

dyed materials go in a bath, so probably the bath isn't big enough for the objects from the large printer Wink

[Updated on: Mon, 14 March 2011 12:54 UTC]

Re: Shapeways site update of 2011-03-07 [message #24826 is a reply to message #24577 ] Mon, 14 March 2011 13:01 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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All these years and that's what it is? Razz I meant the bounding box of Paul's upload. I could write a book, or at least a blog post, about bounding boxes and how to use them.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Shapeways site update of 2011-03-07 [message #24827 is a reply to message #24826 ] Mon, 14 March 2011 13:02 UTC Go to previous messageGo to next message
avatar Jettuh  is currently offline Jettuh
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lol, sorry, didn't read the question above Razz thought you wanted to know what it was Razz
Re: Shapeways site update of 2011-03-07 [message #24830 is a reply to message #24824 ] Mon, 14 March 2011 15:37 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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The bounding box is 29.8 x x 24.2 x 025 cm.

Do Shapeways need to get a bigger dye bucket? Wink

Re: Shapeways site update of 2011-03-07 [message #24832 is a reply to message #24577 ] Mon, 14 March 2011 16:00 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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I believe the dying is a pre-process technique. Doing a quick search I'm not able to find the max bounding box for dyed WSF. I have already requested it be added to the material page, so as those are updated it should be there eventually.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Shapeways site update of 2011-03-07 [message #24834 is a reply to message #24832 ] Mon, 14 March 2011 16:30 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
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Well it is actually a post process technique.

The issue is that we cannot fit anything bigger than 23.3 x 18.4 x 31.7 cm in the dying pans. We need to get some bigger pans!

- Robert
Re: Shapeways site update of 2011-03-07 [message #24836 is a reply to message #24577 ] Mon, 14 March 2011 17:06 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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Oh so it is a need of a bigger dying pan Razz. Is that the max size for dyed wsf?


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Shapeways site update of 2011-03-07 [message #24838 is a reply to message #24834 ] Mon, 14 March 2011 17:15 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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robert wrote on Mon, 14 March 2011 16:30

Well it is actually a post process technique.

The issue is that we cannot fit anything bigger than 23.3 x 18.4 x 31.7 cm in the dying pans. We need to get some bigger pans!

- Robert


looks like i need to shave a bit off

cheers Laughing

[Updated on: Mon, 14 March 2011 17:17 UTC]

Re: Shapeways site update of 2011-03-07 [message #24839 is a reply to message #24836 ] Mon, 14 March 2011 19:02 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
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Youknowwho4eva wrote on Mon, 14 March 2011 17:06

Oh so it is a need of a bigger dying pan Razz. Is that the max size for dyed wsf?


Yes for now it is.
Re: Shapeways site update of 2011-03-07 [message #24916 is a reply to message #24783 ] Thu, 17 March 2011 06:53 UTC Go to previous message
avatar stop4stuff  is currently offline stop4stuff
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robert wrote on Fri, 11 March 2011 22:39

Hi guys,

We fixed the issue. The model can be uploaded without problems.

Best,

Robert


I managed to hit the timeout again Rolling Eyes

Just an idea;
Would it be possible for us users to have the same (or similar) software to MeshMedic check models locally and then upload to Shapeways - the way I figure it, this would save on Shapeways resources and allow people like me to upload hugely interlaced shells without the need to figure out the shells/faces ratio.

 
   
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