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design accepted, but now unprintable?

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design accepted, but now unprintable? [message #23439] Fri, 04 February 2011 15:18 UTC Go to next message
avatar twixter  is currently offline twixter
Messages: 0
Registered: September 2009
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Junior Member
http://www.shapeways.com/model/209855/lazopiece.html?gid=ug2 7073

The website accepted my upload, but when I tried to order it, now it says "unprintable." What might be the problem? It's a simple design and looks easy to print. Thanks for any clue.
Re: design accepted, but now unprintable? [message #23440 is a reply to message #23439 ] Fri, 04 February 2011 15:39 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 6716
Registered: September 2008
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Shapie Expert
I work here
It may be the height of the piece, try rotating the piece like 25 degrees on the x axis and re-uploading. This will make the height go up enough to be in the printable range.

I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: design accepted, but now unprintable? [message #23441 is a reply to message #23439 ] Fri, 04 February 2011 15:41 UTC Go to previous message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3193
Registered: June 2010
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Shapie Expert
It might sound obvious, but did you log in first before trying to order?

Other than that, it's either a glitch, someone's reported its or something completely different.

Maybe try uploading again as a new model, or contacting customer services - link at top of page above the upload button.

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