| Co-creator weirdness [message #23268] Mon, 31 January 2011 21:40 UTC |
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During the past week or so several copies of my co-creator models turned up in My Designs as if I had ordered them. I can see they have actual values that are clearly someones request- not random. They are not in my "To-Do" List so I can't edit and upload the orders. I sent a message to customer service and they said that someone had probably ordered and then canceled. That seems very unlikely since the orders occurred over several days, so someone would have to order and then cancel immediately several times. Also, I did not receive any email notification that an order had taken place, which should happen immediately. Now more than a week later they are really piling up. One made it through, but what is going on with the rest?
People are ordering from my shop and I am unable fulfill their orders! Apologies to anyone who is waiting on a customization!
Anyone else experiencing these things?
Aaron - 40westdesigns.com/blog
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| Re: Co-creator weirdness [message #23290 is a reply to message #23268 ] Tue, 01 February 2011 13:48 UTC |
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I have not seen this yet, sounds very odd.
I just now tried one of your co-creators, and saved it for later, shows up in my designs. Does is already show up at yours?
If need be I can order and cancel one, to see what happens?
Cheers,
Stijn
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Co-creator weirdness [message #23292 is a reply to message #23268 ] Tue, 01 February 2011 13:49 UTC |
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Virtox, I'd hold off on that. I'll bug some people and get the ball rolling, if it isn't already.
The Mad Moder
michael@shapeways.com
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| Re: Co-creator weirdness [message #23322 is a reply to message #23268 ] Tue, 01 February 2011 22:15 UTC |
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Alright, we'll be taking another look at this to see what we can find out!
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| Re: Co-creator weirdness [message #23326 is a reply to message #23322 ] Tue, 01 February 2011 22:48 UTC |
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@aaron: what does your order overview show?
Got another weirdo:
Someone just ordered a co-creator, but the todo list says this :
These are the values provided by Stijn van der Linden:
with a link to myself...
The customer has requested to be kept updated, but this way I don't know who it is 
Edit: This has become even weirder, my to do list on the my design page Is showing two entries.
One with customer info, one with my info, both link to same item that shows me as customer..
Well, at least I know who to contact.
Edit2:
I use "my favorites" as a shortlist and have this co-creator in it.
"my favorites" is now also showing the model as ordered by the customer?
[Updated on: Wed, 02 February 2011 00:37 UTC]
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Co-creator weirdness [message #23352 is a reply to message #23326 ] Wed, 02 February 2011 13:39 UTC |
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Update:
I have fullfilled the co-creator request, both items in the list have been updated.
I received an email is if I was the customer, that the customization was done.
Just now, while testing, If I fill out a co-creator without logging in using a different browser.
I added it to the cart, where it does not show a preview, and I cannot visit the link any more:
http://www.shapeways.com/model/208832/ambicage.html
However as soon as I had added it to the cart, it showed up under "my designs" in my other browser, where I am logged in as virtox.
Removing the models from the cart (anonymous), does not remove them from my design. (virtox)
So if someone fills out a co-creator anonymously and adds it to the cart, it shows up in "my design" of the designer.
The status is NOT "available to all", probably explaining why the ordering user can not see the model anymore..
With the designer account I can remove the filled out co-creator model..
Hope this helps in tracking the issue.
[Updated on: Wed, 02 February 2011 13:43 UTC]
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Co-creator weirdness [message #23378 is a reply to message #23268 ] Wed, 02 February 2011 20:40 UTC |
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Thanks for the realtime reporting, Virtox. This should help us to better analyze what's going on here.
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| Re: Co-creator weirdness [message #23379 is a reply to message #23268 ] Wed, 02 February 2011 20:54 UTC |
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It looks like our QA team has been able to re-create the problem on our test servers, the first big step on the way to solving it, so I'm feeling optimistic now. It will still be a little while to fix it, but we're moving in the right direction.
-Ben
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| Re: Co-creator weirdness [message #23381 is a reply to message #23379 ] Wed, 02 February 2011 21:29 UTC |
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Thanks for the update Ben!
Community Manager | Shapeways
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| Re: Co-creator weirdness [message #23401 is a reply to message #23268 ] Thu, 03 February 2011 17:02 UTC |
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Thanks!
I saw a (partial) fix was implemented today.
But the todo-list is still being weird.
One order still shows double entries, one for me and one for the customer. (208591)
Update:
This morning I full-filled another co-creator request (208913)
which only showed up as if ordered by me.
(which it wasn't, though a happy coincidence that I know who the customer is)
I myself have received a message "Shapeways | Your design has been customized", but the customer has not..
After full-filling, it has disappeared from the list (instead of showing the time I uploaded the file)
Things are falling through the cracks?
Cheers!
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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| Re: Co-creator weirdness [message #23405 is a reply to message #23268 ] Thu, 03 February 2011 17:47 UTC |
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My experience is slightly different.
I completed a co-creator last night and everything went normally. I see the uploaded file in the To Do list, and I did not receive the "Customization completed" email that goes to the customer.
So, the fix appears to have worked fine for me.
Aaron - 40westdesigns.com/blog
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| Re: Co-creator weirdness [message #23415 is a reply to message #23268 ] Thu, 03 February 2011 18:40 UTC |
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Aeron203--Glad to hear it's working for you. Thanks for your patience!
Virtox--I think you're seeing an artifact somehow. Our QA expert will be in touch with you directly to work through this. Thanks!
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| Re: Co-creator weirdness [message #23465 is a reply to message #23415 ] Sat, 05 February 2011 19:14 UTC |
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I was indeed an artifact from the cocreator problem. I cleaned them up now.
Regards,
Barry
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| Re: Co-creator weirdness [message #23499 is a reply to message #23268 ] Mon, 07 February 2011 14:20 UTC |
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Barry - thanks for looking into this problem and finding the solution!
Virtox - does it look like everything is working properly for you now?
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| Re: Co-creator weirdness [message #23525 is a reply to message #23499 ] Mon, 07 February 2011 18:55 UTC |
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Hi Ben,
Yes, I have been in contact with Barry, and he has fixed things 
Thanks!
Sitjn
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
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