| Awkward logic ... [message #23228] Mon, 31 January 2011 13:50 UTC |
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- Uploaded a model. Removed all but one material. Placed an order for the same.
- Only 4 (!!) days later, the order was rejected due to wall thickness issues.
- Fixed it to make it thicker and updated the model.
- Received the very encouraging email message:
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Based upon the size, volume and wallthickness of your product there is no printer available which is able to print your product. Please adjust the volume and/or size of your product.
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- Uploaded the very same file as new model and voilà:
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We just finished processing your product called '...' and ran a few checks on it to make sure your product can be printed.
Your product, ..., has been successfully uploaded and will soon be available in your my designs page or you could go directly to the product details page. To order your product please add it to your basket and continue with the check-out process.
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| Re: Awkward logic ... [message #23313 is a reply to message #23228 ] Tue, 01 February 2011 17:50 UTC |
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This is a good question for Nancy. I'll point her to this thread and see if she has some insight on what could be causing the problem.
-Ben
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| Re: Awkward logic ... [message #23342 is a reply to message #23228 ] Wed, 02 February 2011 05:15 UTC |
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Yup, I can see how that is confusing! There are several checks we do at different points in the process. There's a very simple check we do when you upload, then when you order there's a more comprehensive check that the production facility does. That's a potential reason why you are getting conflicting messages? Because different levels of scrutiny are applied to your model, since the original model was at a different point in the process?
I'm just hypothesizing since I don't really know the specific order & design you are referring to. I understand the messaging is confusing, I'll see what I can do to fix the email templates.
Have you tried e-mailing customer service? They can look into the specifics for you and help explain why your model is getting conflicting messages. You can also PM me with the specific order number or model number, and I'll see what I can find.
Sorry for the inconvenience, but let's see if we can get you some good answers!
Best,
Nancy
Product Manager
Twitter: @nliang
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