Home » Community » General Discussion » Why are uploads taking so long?
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Why are uploads taking so long? [message #22696] Mon, 17 January 2011 01:49 UTC Go to next message
avatar derekh  is currently offline derekh
Messages: 31
Registered: April 2009
Go to all my models
Member
I have uploaded several things over the course of the last year or so. Never before has it taken longer than ten minutes. Today though, everything I upload is taking much, much longer, like closer to an hour.

What's up?

[Updated on: Tue, 25 January 2011 02:50 UTC]

Re: Why are uploads taking so long? [message #22697 is a reply to message #22696 ] Mon, 17 January 2011 02:32 UTC Go to previous messageGo to next message
avatar cwestbrook  is currently offline cwestbrook
Messages: 26
Registered: June 2009
Go to my shop
Junior Member
Glad to know it's not only me, I've been refreshing my shop page like crazy. It's probably maintenance or something of the sort, they open their office in the Netherlands pretty soon, so I'm sure if it's a problem they'll take care of it soon.
Re: Why are uploads taking so long? [message #22774 is a reply to message #22697 ] Tue, 18 January 2011 20:02 UTC Go to previous messageGo to next message
avatar MichielCornelissen  is currently offline MichielCornelissen
Messages: 186
Registered: August 2009
Go to my shop
Senior Member
Seems like there still is a problem. I've been waiting over 3 hours for two uploads to appear. Any SW people know what's going on?

Michiel


www.michielcornelissen.com
twitter: @michiel_ontwerp
Re: Why are uploads taking so long? [message #22779 is a reply to message #22774 ] Tue, 18 January 2011 20:23 UTC Go to previous messageGo to next message
avatar MichielCornelissen  is currently offline MichielCornelissen
Messages: 186
Registered: August 2009
Go to my shop
Senior Member
Or somebody pushed a button just now? Not 5 minutes later, my models are available Smile


www.michielcornelissen.com
twitter: @michiel_ontwerp
Re: Why are uploads taking so long? [message #22782 is a reply to message #22696 ] Tue, 18 January 2011 20:30 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
Messages: 1288
Registered: October 2009
Go to my shop
Shapie Expert
Lucky you ! Razz
I'm still waiting for more then 2 hours ..

In good ol'days this process took only few minutes.. Rolling Eyes



http://www.3Dizingof.com
Re: Why are uploads taking so long? [message #22784 is a reply to message #22782 ] Tue, 18 January 2011 20:38 UTC Go to previous messageGo to next message
avatar barrys  is currently offline barrys
Messages: 117
Registered: May 2010
Go to all my models
Senior Member
I work here
I just looked, there are over 80 models in the queue still waiting to be processed. Seems there were a few models that took a lot of calculation time.
Re: Why are uploads taking so long? [message #22790 is a reply to message #22784 ] Tue, 18 January 2011 21:44 UTC Go to previous messageGo to next message
avatar Kaetemi  is currently offline Kaetemi
Messages: 190
Registered: October 2009
Go to my shop
Senior Member
Ouch.. I hope it's not all 500k poly models in that queue, that could take a while Laughing


Kaetemi
Re: Why are uploads taking so long? [message #22792 is a reply to message #22696 ] Tue, 18 January 2011 21:56 UTC Go to previous messageGo to next message
avatar dizingof  is currently offline dizingof
Messages: 1288
Registered: October 2009
Go to my shop
Shapie Expert
Basically i think when ever you see a post by the IT guys about a site update expect serious delays on that day for new uploads.

Since it happens once or twice a month ... no big deal.

Perhaps a new servers farm is already on shapeways wish list Very Happy



http://www.3Dizingof.com
Re: Why are uploads taking so long? [message #22797 is a reply to message #22696 ] Wed, 19 January 2011 01:13 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
Messages: 1600
Registered: December 2009
Go to my shop
Shapie Expert
barrys wrote on Tue, 18 January 2011 20:05

Hi all,

we had a site update this morning. It gave some unexpected problems at first with the model upload, but we fixed those later this day. We released the following feature:




Seems the model upload problem may not have been fixed.... Crying or Very Sad one and a half hour wait and counting...

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: Why are uploads taking so long? [message #22840 is a reply to message #22797 ] Wed, 19 January 2011 20:52 UTC Go to previous messageGo to next message
avatar nervoussystem  is currently offline nervoussystem
Messages: 104
Registered: July 2008
Go to my shop
Senior Member
I uploaded a number of complex models yesterday and they took 9 hours to process. I uploaded some slightly simpler ones and they only took 3-4 hours


http://n-e-r-v-o-u-s.com
Re: Why are uploads taking so long? [message #22841 is a reply to message #22696 ] Wed, 19 January 2011 21:08 UTC Go to previous messageGo to next message
avatar barrys  is currently offline barrys
Messages: 117
Registered: May 2010
Go to all my models
Senior Member
I work here
Right now, we can only process a few models at the same time. If users upload some complex/large models at the same time (think of more than an hour to process) then the queue will grow and other models that come after that will have to wait before being processed. Yesterday evening was such a moment and at one point in time there were 100 models in the queue that still needed processing.

Offcourse, as we continue growing we'll continue trying to improve the processtime, such as improving the check algorithms and extending our capacity to process more models at the same time.
Re: Why are uploads taking so long? [message #22843 is a reply to message #22841 ] Wed, 19 January 2011 21:26 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3118
Registered: June 2010
Go to my shop
Shapie Expert
What BarryS said ... and it doesn't help with people like me uploading 300K+ triangle models trying to figure out why MeshMedic spits out an error with just 300+ seperate but interlaced elements Rolling Eyes



sorry
Re: Why are uploads taking so long? [message #22849 is a reply to message #22843 ] Thu, 20 January 2011 00:28 UTC Go to previous messageGo to next message
avatar Ferd78ths  is currently offline Ferd78ths
Messages: 13
Registered: May 2010
Go to my shop
Junior Member
Maybe the option of paying more for a gauranteed turnaround time would be beneficial. Those that do not have timelines or want the cheapest service possible can use the service as is and those that want a set delivery time and consistent upload turnaround pay a higher premium. I have started looking for other online printers and will try them as to me it is only frustrating having to wait. Sorry sounds selfish and it is my hard earned money. It is also annoying when a project is held up without a timeline. Not only is the upload confirmation slow so is the response time in Shapeways starting the actual print process. Then there is the print time on top of it. Starts becoming frustrating when it is all compounded on top of one another.

just some feedback.

cheers Ferd
Re: Why are uploads taking so long? [message #22986 is a reply to message #22849 ] Mon, 24 January 2011 22:26 UTC Go to previous messageGo to next message
Anonymous Coward
Hi Ferd,

Good idea and thanks for the feedback. I can envision a priority queue we might offer as a premium service--just like the expedited shipping one can purchase from most online retailers.

Do you have a fixed idea of how much this might be worth to you? I'm just thinking through implementation possibilities and would like to simplify the variables. Smile

-Ben
Re: Why are uploads taking so long? [message #22992 is a reply to message #22986 ] Mon, 24 January 2011 23:56 UTC Go to previous messageGo to next message
avatar Ferd78ths  is currently offline Ferd78ths
Messages: 13
Registered: May 2010
Go to my shop
Junior Member
Hi Ben
I think it is a fine balance between keeping the cost realistic, and still being able to make sure the priority service is deliverable. I would think in the 50-75% increase would be realistic for low cost items and for larger items a lower percentage. ie. paying 4.00 for a 2.00 part rush order is reasonable paying 200$ on a 100$ part starts becoming cost prohibitive.

thanks
Ferd

Re: Why are uploads taking so long? [message #22994 is a reply to message #22992 ] Tue, 25 January 2011 02:55 UTC Go to previous messageGo to next message
avatar stonysmith is currently online stonysmith
Messages: 2029
Registered: August 2008
Go to my shop
Shapie Expert
moderator
Is there some way to get a status report on the queue?

I had trouble getting to the site about an hour ago, and now a simple model I uploaded has taken over 30 minutes to show up.

If there was a "queue status" page somewhere we could check, that'd be helpful.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Why are uploads taking so long? [message #22996 is a reply to message #22843 ] Tue, 25 January 2011 04:49 UTC Go to previous messageGo to next message
avatar TurtlesAreCool  is currently offline TurtlesAreCool
Messages: 270
Registered: October 2010
Go to my shop
Senior Member
stop4stuff wrote on Wed, 19 January 2011 21:26

What BarryS said ... and it doesn't help with people like me uploading 300K+ triangle models trying to figure out why MeshMedic spits out an error with just 300+ seperate but interlaced elements Rolling Eyes



sorry


On an alternate tack, is it worthwhile for people uploading large or untested models to test it via http://cloud.netfabb.com/ first? Or would that simply slow things down more?

I am not certain of the exact relationship between MeshMedic and the Netfabb cloud software, but I was under the impression that the two are more or less equivalent. Thus, the remaining question is whether Shapeways has its own server farm (likely) or uses the Netfabb servers. If the former is the case, then testing on the Netfabb cloud would at least show that the model is doable before bogging down Shapeways with multiple attempts.
Re: Why are uploads taking so long? [message #22997 is a reply to message #22986 ] Tue, 25 January 2011 05:05 UTC Go to previous messageGo to next message
avatar MichielCornelissen  is currently offline MichielCornelissen
Messages: 186
Registered: August 2009
Go to my shop
Senior Member
horst wrote on Mon, 24 January 2011 22:26

Hi Ferd,

Good idea and thanks for the feedback. I can envision a priority queue we might offer as a premium service--just like the expedited shipping one can purchase from most online retailers.

Do you have a fixed idea of how much this might be worth to you? I'm just thinking through implementation possibilities and would like to simplify the variables. Smile

-Ben



Hi Ben, nice to meet you!

I'm not sure I'd pay for just a quicker upload time; I'd just expect that to work at some point, I guess. For a complete priority service, ensuring I have my models in 2 or 3 days, for instance, I would easily pay twice as much on occasion. This could be up to half of my purchases at some point, I think.

Best, Michiel


www.michielcornelissen.com
twitter: @michiel_ontwerp
Re: Why are uploads taking so long? [message #23001 is a reply to message #22996 ] Tue, 25 January 2011 08:21 UTC Go to previous message
avatar stop4stuff  is currently offline stop4stuff
Messages: 3118
Registered: June 2010
Go to my shop
Shapie Expert
TurtlesAreCool wrote on Tue, 25 January 2011 04:49

stop4stuff wrote on Wed, 19 January 2011 21:26

What BarryS said ... and it doesn't help with people like me uploading 300K+ triangle models trying to figure out why MeshMedic spits out an error with just 300+ seperate but interlaced elements Rolling Eyes



sorry


On an alternate tack, is it worthwhile for people uploading large or untested models to test it via http://cloud.netfabb.com/ first? Or would that simply slow things down more?

I am not certain of the exact relationship between MeshMedic and the Netfabb cloud software, but I was under the impression that the two are more or less equivalent. Thus, the remaining question is whether Shapeways has its own server farm (likely) or uses the Netfabb servers. If the former is the case, then testing on the Netfabb cloud would at least show that the model is doable before bogging down Shapeways with multiple attempts.


I just tested NetFabb cloud out with one of the models that MeshLab failed on, the model has 6912 seperate but interlaced elements (shells) comprising of 221184 triangles... NetFabb failed with error message "calculation failed"


So then I installed NetFabb Basic and, erm, for some wierd reason it was showing 89k+ flipped triangles and a minus volume - I've never encountered an issue with flipped normals before, but I fixed it with Accutrans and hey presto no errors in NetFabb Basic.

With the fixed file, I;
Tried the online NetFabb service - failed with error message "calculation failed"
Tried uploading to Shapeways - failed with error message "error while unifying: 17"

I deduced a while back that the error was possibly caused by a relationship between the number of interlaced shells and the total number of triangles, see; http://www.shapeways.com/forum/index.php?t=msg&th=4303&a mp;start=0&

p.s. I nearly always aim for triangles smaller than the 3d print resolution to make a model print as smooth as possible and avoid visable stepping... 211k triangles is small Wink

 
   
Previous Topic:Calling all inventors
Next Topic:Print Clearances

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.