| Order not progressing [message #1682] Thu, 23 October 2008 09:27 UTC |
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Hi,
I used the Black Detail offer, to order some objects. The progress of the order is still on "Paid". Normally I would already have received a confirmation that the printing had started.
Is there an issue with the Black Detail orders?
Cheers,
Jeroen
[Updated on: Thu, 23 October 2008 09:40 UTC]
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| Re: Order not progressing [message #1683 is a reply to message #1682 ] Thu, 23 October 2008 09:37 UTC |
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Ditto. First time order so I didn't know whether to expect any E-mail or status changes 
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| Re: Order not progressing [message #1684 is a reply to message #1682 ] Thu, 23 October 2008 09:44 UTC |
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I was just about to post to ask a similar question.
I think that they will have a small mountain of orders (mine is itself a considerable mole hill), I expect everyone at shapeways is working hard to get through the queue.
iirc they also mentioned using a different courier starting this week, and with shapeways touring the industrialised world I expect they are feeling just a tad pooped.
Anyhow, Keep up the good work!
I am sure I will be eagerly sitting by my front door in a week or so waiting for my parcel 
- Martyn
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| Re: Order not progressing [message #1685 is a reply to message #1682 ] Thu, 23 October 2008 11:49 UTC |
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There isn't an issue with the Black Detail orders. There is however an issue with the emails going out. We are trying to solve that now.
Joris
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| Re: Order not progressing [message #1692 is a reply to message #1682 ] Fri, 24 October 2008 06:19 UTC |
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Joris,
Thanks for the response ... hope to see the printed items arriving soon!
Cheers,
Jeroen
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| Re: Order not progressing [message #1693 is a reply to message #1685 ] Fri, 24 October 2008 07:23 UTC |
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| joris wrote on Thu, 23 October 2008 07:49 |
There isn't an issue with the Black Detail orders. There is however an issue with the emails going out. We are trying to solve that now.
Joris
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Aah Joris, always the bearer of good tidings... Thanks
I went a little nuts on the black material here too... will be posting pics as they arrive
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| Re: Order not progressing [message #1696 is a reply to message #1693 ] Fri, 24 October 2008 09:12 UTC |
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Yeah, you're not the only one that went nuts. The Objet Eden and Connex will be pretty busy the comming weeks.
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| Re: Order not progressing [message #1754 is a reply to message #1685 ] Mon, 27 October 2008 13:01 UTC |
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| joris wrote on Thu, 23 October 2008 07:49 |
There isn't an issue with the Black Detail orders. There is however an issue with the emails going out. We are trying to solve that now.
Joris
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Ordered 11 days ago and status is still stuck on 'paid' 
Is the web status linked to the email system somehow?
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| Re: Order not progressing [message #1774 is a reply to message #1754 ] Mon, 27 October 2008 23:08 UTC |
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yes the webstatus and emails are linked.
Please send us an email at the service ( at ) address and we we can give you the latest status.
Peter
[Updated on: Mon, 27 October 2008 23:09 UTC]
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| Re: Order not progressing [message #1848 is a reply to message #1682 ] Fri, 31 October 2008 07:11 UTC |
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Thanks...the delayed email was received and the package received very shortly after!
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| Re: Order not progressing [message #2177 is a reply to message #1682 ] Fri, 05 December 2008 21:18 UTC |
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This time around I got my first 'in production' message in under 2 days Yay. Improvement!
Thank you Shapeways...now to wait for the shipping message
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