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Order not progressing [message #1682] Thu, 23 October 2008 09:27 UTC Go to next message
avatar Spoors  is currently offline Spoors
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Hi,
I used the Black Detail offer, to order some objects. The progress of the order is still on "Paid". Normally I would already have received a confirmation that the printing had started.

Is there an issue with the Black Detail orders?

Cheers,

Jeroen

[Updated on: Thu, 23 October 2008 09:40 UTC]

Re: Order not progressing [message #1683 is a reply to message #1682 ] Thu, 23 October 2008 09:37 UTC Go to previous messageGo to next message
avatar madox  is currently offline madox
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Ditto. First time order so I didn't know whether to expect any E-mail or status changes Smile
Re: Order not progressing [message #1684 is a reply to message #1682 ] Thu, 23 October 2008 09:44 UTC Go to previous messageGo to next message
avatar pittuck  is currently offline pittuck
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I was just about to post to ask a similar question.

I think that they will have a small mountain of orders (mine is itself a considerable mole hill), I expect everyone at shapeways is working hard to get through the queue.

iirc they also mentioned using a different courier starting this week, and with shapeways touring the industrialised world I expect they are feeling just a tad pooped.

Anyhow, Keep up the good work!

I am sure I will be eagerly sitting by my front door in a week or so waiting for my parcel Very Happy

- Martyn
Re: Order not progressing [message #1685 is a reply to message #1682 ] Thu, 23 October 2008 11:49 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
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There isn't an issue with the Black Detail orders. There is however an issue with the emails going out. We are trying to solve that now.

Joris
Re: Order not progressing [message #1692 is a reply to message #1682 ] Fri, 24 October 2008 06:19 UTC Go to previous messageGo to next message
avatar Spoors  is currently offline Spoors
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Joris,
Thanks for the response ... hope to see the printed items arriving soon!

Cheers,

Jeroen
Re: Order not progressing [message #1693 is a reply to message #1685 ] Fri, 24 October 2008 07:23 UTC Go to previous messageGo to next message
avatar daddymack  is currently offline daddymack
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joris wrote on Thu, 23 October 2008 07:49

There isn't an issue with the Black Detail orders. There is however an issue with the emails going out. We are trying to solve that now.

Joris


Aah Joris, always the bearer of good tidings... Thanks Very Happy

I went a little nuts on the black material here too... will be posting pics as they arrive
Re: Order not progressing [message #1696 is a reply to message #1693 ] Fri, 24 October 2008 09:12 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
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Yeah, you're not the only one that went nuts. The Objet Eden and Connex will be pretty busy the comming weeks.
Re: Order not progressing [message #1754 is a reply to message #1685 ] Mon, 27 October 2008 13:01 UTC Go to previous messageGo to next message
avatar madox  is currently offline madox
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joris wrote on Thu, 23 October 2008 07:49

There isn't an issue with the Black Detail orders. There is however an issue with the emails going out. We are trying to solve that now.

Joris



Ordered 11 days ago and status is still stuck on 'paid' Sad
Is the web status linked to the email system somehow?
Re: Order not progressing [message #1774 is a reply to message #1754 ] Mon, 27 October 2008 23:08 UTC Go to previous messageGo to next message
avatar pete  is currently offline pete
Messages: 403
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yes the webstatus and emails are linked.

Please send us an email at the service ( at ) address and we we can give you the latest status.

Peter

[Updated on: Mon, 27 October 2008 23:09 UTC]

Re: Order not progressing [message #1848 is a reply to message #1682 ] Fri, 31 October 2008 07:11 UTC Go to previous messageGo to next message
avatar madox  is currently offline madox
Messages: 127
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Thanks...the delayed email was received and the package received very shortly after!
Re: Order not progressing [message #2177 is a reply to message #1682 ] Fri, 05 December 2008 21:18 UTC Go to previous message
avatar madox  is currently offline madox
Messages: 127
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This time around I got my first 'in production' message in under 2 days Smile Yay. Improvement!

Thank you Shapeways...now to wait for the shipping message Smile

 
   
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