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UPS Shipping Charges [message #2173] Fri, 05 December 2008 19:21 UTC Go to next message
avatar ohana54  is currently offline ohana54
Messages: 4
Registered: August 2008
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Junior Member
Hi,

I recently received my product, and although the shipping is supposed to be free, UPS charged me another 169NIS - about 42$ ( + 57NIS taxed which I'm supposed to pay).

Having no other choice, I paid them, and they told me to speak with you about this issue.

Could you please help? I didn't expect to pay 42$ shipping charges on a 90$ product.

BTW, the product is really great, and I would love to order from you again if it weren't for those unexpected charges.
Re: UPS Shipping Charges [message #2182 is a reply to message #2173 ] Sat, 06 December 2008 18:52 UTC Go to previous messageGo to next message
avatar pete  is currently offline pete
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Registered: February 2008
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I work here
Hi ohana54,

please send an email to service (at) shapeways.com and we will try and find a solution that you like for this.

In general this is something we are currently sorting out with UPS, but it does take time.

Sorry for the inconvenience

regards,
Peter

[Updated on: Sat, 06 December 2008 18:52 UTC]

Re: UPS Shipping Charges [message #2184 is a reply to message #2173 ] Sat, 06 December 2008 23:28 UTC Go to previous messageGo to next message
avatar ohana54  is currently offline ohana54
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Registered: August 2008
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Cool, thanks!
Re: UPS Shipping Charges [message #2883 is a reply to message #2173 ] Sat, 07 February 2009 14:52 UTC Go to previous messageGo to next message
avatar minisumo  is currently offline minisumo
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Registered: February 2009
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ohana54 wrote on Fri, 05 December 2008 19:21

I recently received my product, and although the shipping is supposed to be free, UPS charged me another 169NIS - about 42$ ( + 57NIS taxed which I'm supposed to pay).


This is a common problem for people buying on the internet, it's outside the control of shapeways (and the other internet companies).

The issue is controlled by your country's government in they way that they apply tax and import duty. UPS are obliged to apply the duty to the cost of your item (and in some places shipping too), they usually have a charge for the handling and collection of these moneys too.

The costs of collection are generally clear on the carrier's website and government are usually clear on what you are likely to pay for bringing good into the country. Some times there's a minimum threshold before the charges are applied, other goods may be exempt.

It's worth looking for the rules in your country, I'd expect to be charged about 5-20 for handling fees by the carrier once an item exceeds about 18 in value plus Value Added Tax of 15% and product related duty from 0 - 20%. I can see how your charges racked up!

regards,
Colin
Re: UPS Shipping Charges [message #2884 is a reply to message #2173 ] Sat, 07 February 2009 15:30 UTC Go to previous messageGo to next message
avatar ohana54  is currently offline ohana54
Messages: 4
Registered: August 2008
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Junior Member
I'm aware of all the taxes I'm suppoesed to pay when a product is going through taxes, it's not the first time I imported something. The problem is that UPS overcharged me for some made-up taxes of their own. This never happend to me with other products I ordered. This is probably UPS's fault but I think it should be stated here in the website that the shipping MAY NOT be free.
Re: UPS Shipping Charges [message #2885 is a reply to message #2884 ] Sat, 07 February 2009 16:54 UTC Go to previous messageGo to next message
avatar minisumo  is currently offline minisumo
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That's not so good.

Buying Li-poly batteries from China last year I'd a similar problem with FedEx, they suggested they would have to charge some thing like 40 for them to reconsider the charge because it was a duty issue and it would take some time to resolve.

I contacted Customs & Excise (the government department dealing with these issues) they said FedEx was unreasonable but they would refund directly at no cost. It was a simple form with copy of order detail... simple Smile

Best regards,
colin


Re: UPS Shipping Charges [message #2886 is a reply to message #2885 ] Sat, 07 February 2009 17:35 UTC Go to previous message
avatar ohana54  is currently offline ohana54
Messages: 4
Registered: August 2008
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Junior Member
Thanks for the advice, I whish it was that easy to get a refund here.

 
   
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