| Need Help from Administrator [message #21264] Sat, 04 December 2010 05:49 UTC |
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I placed an order, I think yesterday for 4 items total. Two different models each with 2 quantity.
Is it possible to swap one of those models with a new one I made? One of the first models I placed an order for is incorrect.
If you look in my gallery folder you will see a round model called "flat_X3". This is one of the parts I ordered originally. I need to replace that part with the model called "round_flatX3_NEW".
The parts may vary in volume, but not by much. I will pay for any additional costs if need be.
I placed it recently and hoping we can fix this before it goes to production.
Thanks for your help with this.
-David
[Updated on: Sat, 04 December 2010 05:58 UTC]
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| Re: Need Help from Administrator [message #21265 is a reply to message #21264 ] Sat, 04 December 2010 09:43 UTC |
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Don't worry, it happens to the best of us 
The best action in these cases is to contact service@shapeways.com and see if you can cancel the order, so you can place a new one.
Cheers,
Stijn
[Updated on: Sat, 04 December 2010 09:43 UTC]
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