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Need Help from Administrator [message #21264] Sat, 04 December 2010 05:49 UTC Go to next message
avatar CustomCool  is currently offline CustomCool
Messages: 12
Registered: December 2010
Go to all my models
Junior Member
I placed an order, I think yesterday for 4 items total. Two different models each with 2 quantity.

Is it possible to swap one of those models with a new one I made? One of the first models I placed an order for is incorrect.

If you look in my gallery folder you will see a round model called "flat_X3". This is one of the parts I ordered originally. I need to replace that part with the model called "round_flatX3_NEW".

The parts may vary in volume, but not by much. I will pay for any additional costs if need be.

I placed it recently and hoping we can fix this before it goes to production.

Thanks for your help with this.

-David

[Updated on: Sat, 04 December 2010 05:58 UTC]

Re: Need Help from Administrator [message #21265 is a reply to message #21264 ] Sat, 04 December 2010 09:43 UTC Go to previous message
avatar virtox  is currently offline virtox
Messages: 1141
Registered: August 2008
Go to my shop
Senior Member
moderator
Don't worry, it happens to the best of us Wink

The best action in these cases is to contact service@shapeways.com and see if you can cancel the order, so you can place a new one.

Cheers,

Stijn

[Updated on: Sat, 04 December 2010 09:43 UTC]


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