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Shop Feature Request: Limit purchase to selected customers. [message #13426] Mon, 07 June 2010 05:14 UTC Go to next message
avatar CGD  is currently offline CGD
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There are at least two reasons that I need this feature.

1. I custom design certain products for customers and rather than having Shapeways ship the product to me and then I ship to the customer, it would be better if the customer order directly from Shapesways.

You might said customers can always order from Shapeways directly. But what if the customer only want the product for himself/herself, because him/her is paying for the development fee? Now, once I set the item to be public order-able, everyone can order.

2. I am going into joint venture with other partners. After I design something, the partner would add another part or service to my product before reselling. So again my partner should be able to order directly from Shapeways and the product should not be accessible to others during the process because it is not a finished product and also violates the secrecy of the product.

The above also leads to other copy right questions. If I custom design an item for a customer and because him/her is paying for the development, the final rights of the item will be transfered to him/her. Okay, if the customer then put the product up for sale in his/her own Shopways shop, will him/her get in trouble because Shapeways discovered that the same item is being ordered form my own shop before (during development and testing)?

And what is to stop me secretly uploading the same item to Shapways and order it to be sold somewhere else? (If I do not made the item public, the customer won't know, right?) Or Shapeways has already some measures to control such practices?

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #13429 is a reply to message #13426 ] Mon, 07 June 2010 09:21 UTC Go to previous messageGo to next message
avatar ibec  is currently offline ibec
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Both features are easy to address with the current options. For 1) you can set the model availability option to only for myself. And for 2) you can transfer the shape file to the client or partner, so he/she can upload it under the own SW account.

cheers, Ivo
Re: Shop Feature Request: Limit purchase to selected customers. [message #13430 is a reply to message #13429 ] Mon, 07 June 2010 09:26 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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ibec wrote on Mon, 07 June 2010 09:21

Both features are easy to address with the current options. For 1) you can set the model availability option to only for myself. And for 2) you can transfer the shape file to the client or partner, so he/she can upload it under the own SW account.

cheers, Ivo


By setting only for myself, the partner cannot order it. If the file is transferred to the partner's SW account, there is no way to know how many he/she has ordered and if the partnership required a sharing of profit, there is no control.

Cheers,
CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #13431 is a reply to message #13430 ] Mon, 07 June 2010 11:55 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
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We are working on functionality similar to the one you describe. We would love to know how and with whom you guys would like to work together.
Re: Shop Feature Request: Limit purchase to selected customers. [message #13444 is a reply to message #13431 ] Mon, 07 June 2010 17:13 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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Hi Joris,

Case one, a customer asked me to design an item for her. The item was to be her in-house project and requires secrecy. After I modelled the item, she wanted to order directly form Shapeways. So I temporary made the item public and notify her to order. I intended to close off the item immediately after she ordered, hoping that no one saw it. Unfortunately when she ordered, the item was already given a rating! Needless to say, the customer was not happy.

Case two, I am discussing a joint venture with a friend overseas. He will be comissioning the project so the item will eventually be his. But part of my commission will be paid through his sales of the item. One way to keep track of his sales (hence my share of profit) will be him and only him ordering from my shop with an agreed markup as my profit. So every item he orders and sells I get my share of profit.

There are other cases that I need the feature. Such as if some customer wants to buy an item in bulk quantity with a lower selling price, I'll need the feature to hide the item from others except for that customer.

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #13466 is a reply to message #13444 ] Tue, 08 June 2010 10:10 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
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I can see how this could be a popular feature. It would be really good to have it.

The profit split is something we are already thinking about.
Re: Shop Feature Request: Limit purchase to selected customers. [message #13480 is a reply to message #13466 ] Tue, 08 June 2010 21:30 UTC Go to previous messageGo to next message
avatar Magic  is currently offline Magic
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Sorry for the slightly different topic, but I would like to react to Joris' answer about profit splitting.
I asked time ago the possibility to share the markup: see the post called double markup.
There is now another obvious case where it would be useful:
- I designed something (say, the zen box),
- but I don't have the time to make it a co-creator.
- I would like to "licence" this model to someone who could personalize it for the customers while adding his own markup.
- When the model his sold, I get my markup, and he gets his markup.

I am usure whether I should first sold my blank model to my collegue-customizer and then he solds the result to the final client, or if there is only one single sale, but I think these are more technical issues. As long as the principle is maintained (one object, 2 markups for 2 designers), any solution can be acceptable.

[Updated on: Tue, 08 June 2010 21:43 UTC]

Re: Shop Feature Request: Limit purchase to selected customers. [message #13482 is a reply to message #13480 ] Wed, 09 June 2010 01:24 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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Magic wrote on Tue, 08 June 2010 21:30

(one object, 2 markups for 2 designers)



Definitely useful in my case of joint venture.

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #13486 is a reply to message #13482 ] Wed, 09 June 2010 09:07 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
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I think something like this is clearly to the advantage of all of our designers. It would let experienced designers work with college students for example but also people to work more with their individual advantages. Perhaps a coder for example could write software that automates your co-creator and you could share your skills.
Re: Shop Feature Request: Limit purchase to selected customers. [message #13680 is a reply to message #13426 ] Mon, 14 June 2010 22:03 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
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the case of having an item only available to definite customers was already discussed in another thread.

it.s so easy to solve by making the direct link to an item acessible if the option "available by direct link" is set.
this option can be added as alternative to available to all.
that` the beloved code one liner ...

what's with vouchers which can be bought by a designer (via paypal or via decreasing the markup account).
That would be a strong tool to solve a lot of issues like lower prices for dedicated cusstomers.

woody64
Re: Shop Feature Request: Limit purchase to selected customers. [message #13832 is a reply to message #13426 ] Sun, 20 June 2010 18:32 UTC Go to previous messageGo to next message
avatar Oskar_van_Deventer  is currently offline Oskar_van_Deventer
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YouTube offers the option of "non-published links".If I upload a video to YouTube and I check this feature, then nobody can see my video, unless they use the special link that only I know and only I can share.

A similar feature would be usefull for Shapeways, as I have already made two custom-designed puzzles.

Up till know I have obfuscated my entries ("spare part") and added a non-relevant unattractive 3D render. Still people found the "secret" design.

Oskar
Re: Shop Feature Request: Limit purchase to selected customers. [message #13845 is a reply to message #13832 ] Mon, 21 June 2010 01:54 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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Hi Joris,

How soon do you think a "direct link" kind of feature can be introduced?

I think it is easy to do by generating an automatic/checksum number for the file name and another for the folder, and stop the file to be displayed to the public? But what do I know, I can't even program my VCR.

I have a project that has already started and will need such feature in a approx. a month's time and I also think that the feature will already be used by others such as Oskar well before I do.

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #13849 is a reply to message #13845 ] Mon, 21 June 2010 09:58 UTC Go to previous messageGo to next message
avatar joris  is currently offline joris
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I have no idea when this could be introduced. Our roadmap has rather a lot of dependencies in it. I'm afraid we can't be clearer at the moment. Although I doubt it will be available in 30 days.
Re: Shop Feature Request: Limit purchase to selected customers. [message #13851 is a reply to message #13849 ] Mon, 21 June 2010 10:25 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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joris wrote on Mon, 21 June 2010 09:58

Although I doubt it will be available in 30 days.



Oh well, time to consider plan B...
Re: Shop Feature Request: Limit purchase to selected customers. [message #13999 is a reply to message #13486 ] Sat, 26 June 2010 09:22 UTC Go to previous messageGo to next message
avatar MichielCornelissen  is currently offline MichielCornelissen
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That sounds great... Something that would make co-creation much more attractive to me, at least...


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Re: Shop Feature Request: Limit purchase to selected customers. [message #14000 is a reply to message #13486 ] Sat, 26 June 2010 09:24 UTC Go to previous messageGo to next message
avatar MichielCornelissen  is currently offline MichielCornelissen
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joris wrote on Wed, 09 June 2010 09:07

I think something like this is clearly to the advantage of all of our designers. It would let experienced designers work with college students for example but also people to work more with their individual advantages. Perhaps a coder for example could write software that automates your co-creator and you could share your skills.


Forgot the quote in the previous message, this is what i meant would be fantastic...


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icon4.gif  Re: Shop Feature Request: Limit purchase to selected customers. [message #15202 is a reply to message #14000 ] Sun, 25 July 2010 15:16 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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I hope Joris is reading this again. I really need the "limit purchase to specific customers" feature.

I am now having 3 custom projects that from time to time customers required to order samples for their models. And they would like they and ONLY they can order them.

Right now I have to make the model public, let the customer know, and once they have place the order, make the model private again.

This is very inconvenient especially there are considerable time difference between me and the customers. I hate to wait up 3am in the morning waiting for the customer to place the order who might want to eat his breakfast before checking his email.

Anybody has other workarounds, I'm all ears.

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #15205 is a reply to message #15202 ] Sun, 25 July 2010 16:21 UTC Go to previous messageGo to next message
avatar Magic  is currently offline Magic
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Hi

Perhaps this could be a workaround:
Your custumer must have a Shapeways account right?
Ask him to change the password of his account to something known by both of you, then upload the model as private in his account.
Then the client can restore his own password (so that you cannot order for him).
Of course no markup is possible, but perhaps this is not an issue for non final models.
What do you think?
Re: Shop Feature Request: Limit purchase to selected customers. [message #15206 is a reply to message #15205 ] Sun, 25 July 2010 16:34 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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Magic wrote on Sun, 25 July 2010 16:21

Hi

Perhaps this could be a workaround:
Your custumer must have a Shapeways account right?
Ask him to change the password of his account to something known by both of you, then upload the model as private in his account.
Then the client can restore his own password (so that you cannot order for him).
Of course no markup is possible, but perhaps this is not an issue for non final models.
What do you think?


That might be a good idea. Setting up a temporary account so that the involved parties can order the model. Only when the project is finished then the model is transfered to the client's own account. The temporary account then can be used for other projects with a change of password.

That might just work! Thanks a lot!! Very Happy Hopes this workaround won't cause any trouble to Shapeways.

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #15216 is a reply to message #15206 ] Mon, 26 July 2010 01:41 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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Okay, my idea of setting up a joint temporary account did not work because: "Due to VAT reasons, your ship-to country must be equal to your bill-to country."

So I'll have to go as Magic's original suggestion of tempering with the client's account. But then who would like somebody else to go into your own account and see all you other stuffs like billing address, markups etc?

So sorry, Magic's idea might not work after all.


CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #15221 is a reply to message #15216 ] Mon, 26 July 2010 09:57 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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Hi CGD,

I agree with Joris that this idea makes a lot of sense. Joris left Shapeways about a month ago and I've taken over from him. Please give me some time to check what the status of this suggestion is. I'll get back to you!

Bart


Community Manager Europe | Shapeways
Re: Shop Feature Request: Limit purchase to selected customers. [message #15223 is a reply to message #15221 ] Mon, 26 July 2010 10:04 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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bartv wrote on Mon, 26 July 2010 09:57

Hi CGD,

I agree with Joris that this idea makes a lot of sense. Joris left Shapeways about a month ago and I've taken over from him. Please give me some time to check what the status of this suggestion is. I'll get back to you!

Bart



Hi Bart,

Thanks a lot! Looking forward to favorable results.

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #15322 is a reply to message #15223 ] Tue, 27 July 2010 12:56 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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The suggestion is on our 'wishlist' now. That's the first step to it being implemented! I can't give you a timeline though..

Bart


Community Manager Europe | Shapeways
Re: Shop Feature Request: Limit purchase to selected customers. [message #16588 is a reply to message #15322 ] Mon, 23 August 2010 21:30 UTC Go to previous messageGo to next message
avatar Mid7night  is currently offline Mid7night
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Great to hear! I would just like to throw in my vote of support for this feature. It would be incredibly useful, and a big bonus to all users.
Re: Shop Feature Request: Limit purchase to selected customers. [message #17159 is a reply to message #16588 ] Thu, 02 September 2010 21:46 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
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As of today you can make your product available as hidden. It is only visible via deep link. For added security an unique code is generated to make URL guessing attacks more or less impossible.

Just set the product availability to hidden, reload the page and copy the browser URL or share via the ShareThis widget with your customers.

I hope this helps you guys!

- Robert
icon14.gif  Re: Shop Feature Request: Limit purchase to selected customers. [message #17176 is a reply to message #17159 ] Fri, 03 September 2010 01:34 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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robert wrote on Thu, 02 September 2010 21:46

As of today you can make your product available as hidden. It is only visible via deep link. For added security an unique code is generated to make URL guessing attacks more or less impossible.

Just set the product availability to hidden, reload the page and copy the browser URL or share via the ShareThis widget with your customers.

I hope this helps you guys!

- Robert



Excellent!!
Re: Shop Feature Request: Limit purchase to selected customers. [message #17186 is a reply to message #17159 ] Fri, 03 September 2010 05:51 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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robert wrote on Thu, 02 September 2010 21:46

As of today you can make your product available as hidden. It is only visible via deep link. For added security an unique code is generated to make URL guessing attacks more or less impossible.

Just set the product availability to hidden, reload the page and copy the browser URL or share via the ShareThis widget with your customers.

I hope this helps you guys!

- Robert


Robert,

Do I need to select "Model available to all" and then "Hidden"?

Because I tried make the file hidden and then send the link to a customer, he still got the "You are not allowed to view this model" error.
Re: Shop Feature Request: Limit purchase to selected customers. [message #17187 is a reply to message #17186 ] Fri, 03 September 2010 07:04 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
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That is correct. Sorry for not mentioning that.
Re: Shop Feature Request: Limit purchase to selected customers. [message #17190 is a reply to message #17187 ] Fri, 03 September 2010 09:00 UTC Go to previous messageGo to next message
avatar CGD  is currently offline CGD
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robert wrote on Fri, 03 September 2010 07:04

That is correct. Sorry for not mentioning that.


I think it's working now. No more midnight coordinating with clients. Great! And thanks!!

CGD
Re: Shop Feature Request: Limit purchase to selected customers. [message #17191 is a reply to message #17190 ] Fri, 03 September 2010 09:27 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
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FANTASTIC! THANKS!

CGD wrote on Fri, 03 September 2010 09:00

No more midnight coordinating with clients. Great! And thanks!!


Yes indeed! My wife is absolutely gonna love this!
Crap, but now I don't have an excuse to work late nights anymore Razz

Cheers,

Stijn


- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: Shop Feature Request: Limit purchase to selected customers. [message #17195 is a reply to message #17159 ] Fri, 03 September 2010 10:26 UTC Go to previous message
avatar woody64  is currently offline woody64
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Wonderful, I like that. It's the ways I was expecting this ....

 
   
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