| Website errors [message #16986] Tue, 31 August 2010 03:14 UTC |
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I keep getting "An unknown error has occurred" whenever I try to view a product or try to look at my designs. There's something wonky going on with the website. I tried 3 different browsers, and tried on a Mac and WIndows XP and get the same error.
http://www.eyephoriadesign.com
http://www.shapeways.com/shops/eyephoriadesign
http://www.etsy.com/shop/eyephoriadesign
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| Re: Website errors [message #16987 is a reply to message #16986 ] Tue, 31 August 2010 03:20 UTC |
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This happened to me for a while last night... presumably while they were doing the website upgrade. I guess they'll sort this out soon.
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| Re: Website errors [message #16999 is a reply to message #16986 ] Tue, 31 August 2010 07:04 UTC |
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I've been having the same problem for at least the past few hours. I can't look at (or see thumbnails) of any of the models, including my own and the featured models. Are other people not having this problem?
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| Re: Website errors [message #17005 is a reply to message #17000 ] Tue, 31 August 2010 09:16 UTC |
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is anyone other than me having issues with the 3d viewer?
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| Re: Website errors [message #17006 is a reply to message #16986 ] Tue, 31 August 2010 09:58 UTC |
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Hi,
Unfortunately solr was stuck this early morning. We use solr for the gallery indexes. After restarting it first thing this morning, all was back to normal.
We are sincerely sorry for the inconvenience. We are working on a functional watchdog that keeps an eye on solr and make it behave in case it happens again.
About the 3d viewer ... we have had more reports about that  And at the office the first person with problems has popped up as well. All the people experiencing this problem had recently updated to java release 6, update 21. We suspect this update has something changed which broke our software. It is under investigation, but this might be a java issue (aka outside our control). We hope to offer a fix or workaround asap.
kind regards, Arno
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 Re: Website errors [message #17008 is a reply to message #17006 ] Tue, 31 August 2010 10:05 UTC |
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Hi!
The product gallery (along with the featured products on the Home page) are gone again.
All that I can see is the text "No results found (yet)".
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| Re: Website errors [message #17012 is a reply to message #16986 ] Tue, 31 August 2010 10:51 UTC |
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looks like the 1st page of my designs are missing, atleast when i click my designs. When i go to my shop page all of my designs are there...
Jeff Bare
Industrial Designer
@jbaredesign
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| Re: Website errors [message #17013 is a reply to message #17012 ] Tue, 31 August 2010 11:31 UTC |
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Hi Jeff,
do you still experience problems with your mydesigns?
--Barry
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| Re: Website errors [message #17014 is a reply to message #16986 ] Tue, 31 August 2010 11:33 UTC |
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Hi Arno,
When i click the up/down button to scroll through the pictures on a model page the entire page is jumping upwards i.e: scrolls its self up all the way. (Firefox , latest version)
Is it possible to leave the old scroll bar for the pics?
If i have more then few pics.. for a model the clicking is tiresome..
Thanks
Dizingof
http://www.3Dizingof.com
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| Re: Website errors [message #17026 is a reply to message #17013 ] Tue, 31 August 2010 13:27 UTC |
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All designs minus one (canvas wrap negative) are there. Canvas wrap negative is on my shp page still and I did just upload it yesterday so that may be aiding it's disappearance.
Jeff Bare
Industrial Designer
@jbaredesign
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| Re: Website errors [message #17037 is a reply to message #17026 ] Tue, 31 August 2010 15:51 UTC |
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Well, now all but three of my designs are gone!
In my store they are fine, but on my designs page... they aren't there!
As for the 3D viewer, Java won't work on my computers for some odd reason, so I've never been able to use that feature!
Thanks for keeping of top of everything Shapeways! 
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| Re: Website errors [message #17057 is a reply to message #17037 ] Tue, 31 August 2010 21:23 UTC |
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Same problem as SteveLikesCubes: three lost models in my designs.
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| Re: Website errors [message #17060 is a reply to message #16986 ] Tue, 31 August 2010 21:47 UTC |
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Same problem, but only one of my models is missing from my Design page.
http://www.eyephoriadesign.com
http://www.shapeways.com/shops/eyephoriadesign
http://www.etsy.com/shop/eyephoriadesign
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| Re: Website errors [message #17065 is a reply to message #17060 ] Tue, 31 August 2010 22:45 UTC |
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ouch, just checked my design page and all of my fighters and my aerial carrier are missing...help!
just checked my shop, the designs are still there but they are not on my design pages
[Updated on: Tue, 31 August 2010 22:48 UTC]
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| Re: Website errors [message #17077 is a reply to message #17075 ] Wed, 01 September 2010 05:15 UTC |
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I mentioned this in one of the other forum messages... About half of my models are missing from the "My Designs" page, but all of them are still visible in my Shop.
Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
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| Re: Website errors [message #17079 is a reply to message #16986 ] Wed, 01 September 2010 05:31 UTC |
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The same for me. The latest item is shown in the shop but not in my designs. It is also not found via search as the rest of the items.
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| Re: Website errors [message #17103 is a reply to message #17079 ] Wed, 01 September 2010 15:57 UTC |
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My models are all back!
How are everyone else's shops doing?
[Updated on: Wed, 01 September 2010 15:58 UTC]
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| Re: Website errors [message #17105 is a reply to message #17103 ] Wed, 01 September 2010 17:05 UTC |
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Had the same effect.
One model was mysteriously missing in My Designs.
All back to normal now.
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