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My designs inaccessible [message #15589] Tue, 03 August 2010 21:39 UTC Go to next message
avatar TomZ  is currently offline TomZ
Messages: 178
Registered: August 2008
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Senior Member
The my designs page (shapeways.com/mydesign) is inaccessible for me. I get a regular Shapeways layout page, with the message "An unknown error occurred." when I try to open the design page. My shop is still accessible and the models are visible as normal.

Is anybody else experiencing this? The problem started right around when I finished uploading a model.
Re: My designs inaccessible [message #15591 is a reply to message #15589 ] Tue, 03 August 2010 21:49 UTC Go to previous messageGo to next message
avatar CristobalGordo  is currently offline CristobalGordo
Messages: 79
Registered: July 2010
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Member
Yup me too. Must be system maintenance or something.
Re: My designs inaccessible [message #15592 is a reply to message #15589 ] Tue, 03 August 2010 22:01 UTC Go to previous messageGo to next message
avatar Drawn-SteelHero  is currently offline Drawn-SteelHero
Messages: 456
Registered: June 2010
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Senior Member
Ditto. It doesn't look like it's picking on anyone.

Andy
Re: My designs inaccessible [message #15593 is a reply to message #15592 ] Tue, 03 August 2010 22:21 UTC Go to previous messageGo to next message
avatar robert  is currently offline robert
Messages: 413
Registered: December 2007
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Senior Member
I work here
Sorry about this. All galleries are accessible again.

- Robert
Re: My designs inaccessible [message #17046 is a reply to message #15593 ] Tue, 31 August 2010 19:10 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 1874
Registered: August 2008
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moderator
This problem seems to have resurfaced. Each of the last two nights 8/29 and 8/30, somewhere around 22:00 Central Time US, the message "an unknown error occured" is displayed instead of showing any models at all. Both days it worked earlier in the day.

Now, today, 8/31, the My Designs page is showing only 18 of my 44 models, but the Shop is showing all of them.

[Updated on: Tue, 31 August 2010 19:11 UTC]


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: My designs inaccessible [message #17048 is a reply to message #15589 ] Tue, 31 August 2010 19:38 UTC Go to previous messageGo to next message
avatar GHP  is currently offline GHP
Messages: 118
Registered: October 2009
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Senior Member
At least 4 of my most recently uploaded designs aren't showing up in "My Designs" or in the gallery when I do an advanced search for tags including "100" (which is how I've been looking for entries to the latest contest). (Three of them are contest entries, which is maybe excessive, but I believe it's allowed.) They do show up when I go to my shop, however. The links are below:

http://www.shapeways.com/model/150784/netted_tea_light_ring. html
http://www.shapeways.com/model/150504/interlaced_candle_ring _2.html
http://www.shapeways.com/model/146931/ruffle_candle_holder.h tml
http://www.shapeways.com/model/147757/lattice_tea_light_cove r.html

[Updated on: Tue, 31 August 2010 19:44 UTC]

Re: My designs inaccessible [message #17052 is a reply to message #15589 ] Tue, 31 August 2010 20:15 UTC Go to previous messageGo to next message
avatar GHP  is currently offline GHP
Messages: 118
Registered: October 2009
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Senior Member
It's like magic! My designs mentioned above are now showing up again. Mind you, I think "My Designs" is still a bit short, but I haven't figured out what else may be missing yet.
Re: My designs inaccessible [message #17053 is a reply to message #17052 ] Tue, 31 August 2010 20:36 UTC Go to previous messageGo to next message
avatar TTNut  is currently offline TTNut
Messages: 5
Registered: July 2010
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Junior Member
Hello, I am also missing designs. Help?
Re: My designs inaccessible [message #17054 is a reply to message #15589 ] Tue, 31 August 2010 20:44 UTC Go to previous messageGo to next message
avatar Drawn-SteelHero  is currently offline Drawn-SteelHero
Messages: 456
Registered: June 2010
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Senior Member
I had two designs missing earlier (Despoiler and Blazer Head), but now only Despoiler's missing. They all still show up in my shop, though.
Re: My designs inaccessible [message #17055 is a reply to message #17054 ] Tue, 31 August 2010 20:53 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
Messages: 1142
Registered: August 2008
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Senior Member
moderator
Probably a server-side caching thing.

Try the following : You can access the models through your shop, change something, then save it, did the trick for me.




- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
Re: My designs inaccessible [message #17059 is a reply to message #17055 ] Tue, 31 August 2010 21:40 UTC Go to previous message
avatar TTNut  is currently offline TTNut
Messages: 5
Registered: July 2010
Go to my shop
Junior Member
The editing did it. Thanks!

 
   
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