Hi I received credit note for an incorrectly shipped item. There are several numbers on the credit note, but I have no idea how to apply this credit to the item I am trying to purchase. I tried using all of the number on my "Credit note" on the coupon section in the confirmation screen, but none of them applied the credit. How do I use this?
Hi, Could you please let me know if the problem you had has been solved? If not, please send an email to service@shapeways.com and ask for Christel. Thanks and good luck!
The problem was me. I thought that the email I had was saying that I had credit with Shapeways. But shortly after I posted that question I received an email from paypal saying that I was receiving a refund. So it was me who misunderstood.
Christel, maybe you can answer this question. Can you transfer store credit from one account to another, in case we want to set up a new one?
Hi @designsoul Unfortunately that is not an option at this time. Credit is locked into whatever account it is issued out to. Let me know if you have any other questions about this