First, I encourage you to add some votes to this suggestion:
https://feedback.shapeways.com/forums/111989-shapeways-feedba ck/suggestions/2396166-model-has-been-printed-flag
If your model is made up of multiple shells, it may well have a spot that
appears too thin because of the issue raised here:
https://www.shapeways.com/forum/index.php?t=msg&goto=4196 9&&srch=meshmedic#msg_41969
Part of the trouble is that every time a model is ordered, it is re-checked by a human for thin walls against the (current) design rules, and the specific points they check around the model are random. One operator may catch a thin wall that was missed by another operator.
I've had many, many models that were within the design rules, but I would later get a message from production: "Can you fatten up this section? It keeps failing while we're trying to print it, or breaking while we're trying to clean it." Every failed attempt means loss of time and materials for the production department, and I've been very glad to re-design stuff so as to make the model(s) more printable.
I have also had success in sending a message to
service@shapeways.com and requesting a review of the thin walls rejection: sometimes I DO need to refine my design, sometimes they agree that it should have not have been rejected. This give-and-take process is MUCH more agreeable since they got rid of the $25 minimum purchase.