I recently ordered a few different items and was informed I should expect to wait around 2 weeks (3 weeks for one of the items) until the orders get shipped. Is this the typical lead-time for small orders, and why does it take so long? Once Shapeways expand their production facilities in New York, how quickly do you think we will be able to receive our orders? It would be amazingly helpful for me in my product sales if sometime soon I could guarantee my clients would receive their items from Shapeways within one week! Not to mention, the anticipation of waiting to see how new design tests turn out is pretty nerve-wracking.... Cheers, -Saad https://www.saga-3d.com/ https://www.shapeways.com/shops/saga
A couple of pages for you to bookmark- The main materials page has links to all materials, on each material page is the delivery timing for that particular material. The Materials status page has information regarding any delays for materials. And don't forget, the quoted times are business days
We've already seen some designs drop from 10 days to 7 days because of the new facilities. As production expands, times will decrease. Right now your order is taken, the file is manually checked to see if it follows the rules for the material and is printable, then it's sent to the printer where it can take upwards of 24 hours to print a full run of items (the longer items have several steps that are just as time consuming). Then it's shipped to the distribution center (NY or NE) and from their put in it's Shapeways packaging and sent to you via UPS which usually takes a day or 2. So there is a lot to do in those days before you get your item. They make it look so quick and easy in the videos
Yeah, I know there are definitely a lot of steps. I just can't wait till Shapeways gets so big and has so many machines that orders can be produced and delivered overnight *gasp* !
Me neither. We've got a ways to go, but our materials and are lead times do seem to be trending in a good directions. The materials status page is all green today for the first time!