There have been 3 different orders for 1/144 aircraft that I know of where the wrong aircraft have been sent.
They look similar to the untrained eye, and some look very similar.
All have happened in the last month, before then there was no problem.
Example: (Not my order)
Packing list says
3x Fokker DR.1, 3x Fokker D.VII one-piece, and 2x Sopwith Camel.
Contents were:
3x Fokker DR.1, 2x Fokker D.VII one-piece, and 3x Sopwith Camel.
Example (not my order, and replacement already sent by excellent customer service)
It's this kind of custimer service that ensures good word-of-mouth advertising, and repeat custom.
My own order:
Packing list was huge, but contained:
1 x Roland D.VIb, 3 x Fokker D.II
Contents were (huge list omitted)
1 x Aviatik D1, 3 x Sopwith Dolphin
instead.
I've re-ordered the missing ones in the new order yesterday. I was going to order 2 Dolphins anyway, so am not too badly out of pocket. $20 on a $450 order.
My main worry is that this may be a systemic problem that will affect future orders.