As anyone who has read my previous posts on the subject of the FUD surface stripe defects will know, I've been trying to get an answer on this from Shapeways for some time. I first raised it back in July with CS when I recieved a poor quality batch that a reprint coupon was issued for (the advice then was actually to use a different material, as they had been unable to get a response from their own production facility!).
In the thread about "FUD print orientation is critical" (
https://www.shapeways.com/forum/index.php?t=msg&th=6747&a mp;start=0&), darthviper107 has kindly passed on second hand what CS have said to him about the serious surface defects - "unavoidable at the moment, but they may be able to fix it in the future"
However I would have expected someone from Shapeways to have addressed this serious issue directly. They are very good at popping up on the forum for other things, but on this FUD issue the silence has been deafening. I've had no response passed to me on the email Nancy sent to Production after the last Shapeways Live chat-room session nearly three weeks ago.
I know at least two other people who would be prepared to order FUD material prints for use as casting masters, but the lack of technical feedback is preventing that. The answers we'd like answering are;
1) If its permanently unavoidable, will Shapeways find a different printer/material combination that will deliver a quality product?
2) Is it an issue only with FUD when used in a particular make of machine? Do other materials in the same printer create similar problems?
3) Is it an issue that dissapears when higher res/slower print settings are selected? - If so give us the option of a premium material that actually delivers the quality FUD is supposed to.
4) Is it consistent on all printers Shapeways use for FUD printing?
5) If it is an ongoing issue, until it's fixed, will a warning be placed on the materials page to warn people of the risk they are taking?
We can live with cleaning the slimy support material residue off, but the surface issues are as bad as I got from prints 4 years ago. They were off previous generation machines that were obviously going out of alignment after laying down a batch of layers.
If this continues Shapeways reputation for producing quality prints will be severely affected. After all there have been several negative experiences reported on this forum recently.
I have provided Shapeways CS with detailed feedback on the issue, including close up photos. Please provide as detailed a response as you can on this issue. For some of us it is a major key to proving that you actually want our invlovement in improving your business.
Andrew