Well I have a quick question. about the refund or return process in case a coustomer sends back a item that they purchased. I mean hopefully this wont happen but if for some odd unknown reason that it does. would Shapeways charge me for it or just the customer and I wil not get the VAT amount ??? I'm a bit confused on the entire thing lol
Hi Brain_Gears10, Shapeways won't charge you for this! The only thing what happens for the shop owner is that you will not get the markup for the model that has been refunded/canceled. with the VAT amount, you probably meant the Markup amount, VAT is the tax people in Europe pay. Hope this answered you question, if not please send us an email to service@shapeways.com