My process to introduce a new model is something like this:
1) Upload the new model
2) Order a test print in WSF
3) Receive the printed model and check if it looks ok
4) Make it available for everybody at my shop in WSF only
Then I repeat the cycle for the detail material.
A few weeks ago I received a test version of my Yak-38 model in WSF and it seemed ok. I made it available in my shop and announced it to some potential customers. A couple of customers ordered it and one of them actually told me he received it already.
A couple of weeks ago I ordered a test print in white detail. I imagined that there might be some issues that I would need to fix.
After a longer than usual time for production, yesterday I received an email informing me that the White Detail version of the Yak-38 was too fragile and some parts were breaking-up during the printing process. Which I knew could happen.
But then, totally unexpected, the email message also said that the WSF version could not be printed anymore too.
After I requested a clarification, the explanation was that the WSF version took several attempts from the production team to obtain a good copy.
I totally understand this and I am willing to fix the model to avoid these problems.
However, I am very frustrated by not receiving any information about these problems that the production team faced when printing the test copy that I received. If I knew there were problems I would not have made it available nor would have announced it to my potential customers.
So, as a suggestion, please let us know when you face problems with a model, even if you are able to print it after a few attempts. If we know you guys are having difficulties with a model, we may change it before a customer buys it.
Thanks
Luis