Problem regarding my model .

Shapways ,

I have sent several email to customer services yesterday with regards to a problem of my model .
12 out of 13 parts are perfect , I am really really happy with that .
But there is a seriously problem with one part .
I just wonder could it be fixed ?
The part is totally deformed and I do not know why .

Here are the image .


Here is how it should look
https://www.shapeways.com/model/161374/smallpanel.html?gid=ug 36694

Thank you for your attention .

Cheers,

Marco Chan

anyone helping me ?anyone helping me ?
anyone helping me ?anyone helping me ?

In understand your impatience, but the forum is not the best place for acute answers.

But if you have sent several emails to customer service, best to just wait for an answer

On weekends it might take a little longer.

To fix the part yourself, you could try simmering it in hot /boiling water for a while and try bending it in shape.

Oh it is weekend lol
IT is transparent white in 1.45 mm
I am afraid I will break it when bending it .
Are you sure I can boil it ?

Thanks mate

Sorry I figured it was WSF.

Do NOT boil detail materials, they have a low melting temperature

hot water can be used to bend detail parts... i forgot what the melting temperature is but I reshaped a white detail bracelet using hot water from a kettle, I literally just poured the water over the area that needed bending and went for it... just watch your fingers if you go that route and your mileage may vary.

Did Customer Support get back to you on this yet?

Bart