My designs inaccessible

Discussion in 'General Discussion' started by TomZ, Aug 3, 2010.

  1. TomZ
    TomZ Member
    The my designs page (shapeways.com/mydesign) is inaccessible for me. I get a regular Shapeways layout page, with the message "An unknown error occurred." when I try to open the design page. My shop is still accessible and the models are visible as normal.

    Is anybody else experiencing this? The problem started right around when I finished uploading a model.
     
  2. Yup me too. Must be system maintenance or something.
     
  3. Ditto. It doesn't look like it's picking on anyone.

    Andy
     
  4. robert
    robert Member
    Sorry about this. All galleries are accessible again.

    - Robert
     
  5. stonysmith
    stonysmith Well-Known Member Moderator
    This problem seems to have resurfaced. Each of the last two nights 8/29 and 8/30, somewhere around 22:00 Central Time US, the message "an unknown error occured" is displayed instead of showing any models at all. Both days it worked earlier in the day.

    Now, today, 8/31, the My Designs page is showing only 18 of my 44 models, but the Shop is showing all of them.
     
    Last edited: Aug 31, 2010
  6. GHP
    GHP Member
    At least 4 of my most recently uploaded designs aren't showing up in "My Designs" or in the gallery when I do an advanced search for tags including "100" (which is how I've been looking for entries to the latest contest). (Three of them are contest entries, which is maybe excessive, but I believe it's allowed.) They do show up when I go to my shop, however. The links are below:

    https://www.shapeways.com/model/150784/netted_tea_light_ring. html
    https://www.shapeways.com/model/150504/interlaced_candle_ring _2.html
    https://www.shapeways.com/model/146931/ruffle_candle_holder.h tml
    https://www.shapeways.com/model/147757/lattice_tea_light_cove r.html
     
    Last edited: Aug 31, 2010
  7. GHP
    GHP Member
    It's like magic! My designs mentioned above are now showing up again. Mind you, I think "My Designs" is still a bit short, but I haven't figured out what else may be missing yet.
     
  8. TTNut
    TTNut Member
    Hello, I am also missing designs. Help?
     
  9. I had two designs missing earlier (Despoiler and Blazer Head), but now only Despoiler's missing. They all still show up in my shop, though.
     
  10. virtox
    virtox Active Member Moderator
    Probably a server-side caching thing.

    Try the following : You can access the models through your shop, change something, then save it, did the trick for me.



     
  11. TTNut
    TTNut Member
    The editing did it. Thanks!