Default image not being shown by default

After uploading a new image showcasing a different material I would like it to be the default image people see when they visit my shop. the new image is set as the default but it still shows the older image. When you click into the item the newer image is the first one shown but I want the newer image to be also seen in the shop view and other galleries or searches. I would like to avoid deleting the older image for fear of breaking any Pinterest or other external links.
Is there a setting for a "Global Default Image"?

In my Shop the Shell Wine Earrings should be showing the image of them in Alumide not the White, Strong , flex
https://www.shapeways.com/shops/gothampixel

Anyone know how to fix this?

Thanks,

Christopher.

Any changes to your model page might take a little while to happen.
Check back on the model page to see if the changes have happened.

Paul
[hr]

stop4stuff Modeller for hireShapeways Shop - Controller PendantTwitterYouTube​

[hr]

actually the images were updated days ago, the problem was that a default image would not update unless I updated the default material.

I reported this problem to support a month ago.

I find the first picture in the stack (the first uploaded)
tends to be the displayed one in the shop -
(or vica versa I cant remember which way it goes).

I suspect that it wont let me make a Render image into the default either.

SW - please explain how you can have about 5 different issues
with your product and shop image management
ongoing for months ....

Ordering products in shop inventory - sometimes works
uploading product images - usually works
setting default image - usually doesnt work
setting default image in shop - usually doesnt work
uploading new banner - works erratically
uploading new shop logo - seems to be fixed in last couple of days

We too experience difficulties with setting the default picture for models, also setting a new shop banner is impossible for a while now.

When you set a material for the default picture problems occur sometimes, so why set the material ??
Because when you do and people look at a picture, the material selector switches to the material as displayed in the picture

Please fix the issues with setting the default image and maybe give us an option to set the order and fix the shop banner, this will make us super happy !

I am also experiencing this issue. I have set the default material, and the picture material the same! Still, the render image shows instead of the default image. Sent an email to SW lets see what they say.

Here is an example https://www.shapeways.com/model/1443184


FabMeJewelry I notice you are part of the Shapeways crew? Does that mean you are an employee?