I'm pretty much at my wits end right now.... D-8-rops-winch-kit-04-20-13 has been successfully ordered and printed 5 times and D-8-with-blade-kit-04-20-13 has been successfully ordered and printed 3 times (both models shown above). Since then I have announced these projects for sale on 2 websites and on a local TV interview that Shapeways contacted me and asked me to do which I gladly did. I just got 2 new orders for each model and they were both rejected at final review....
This not only makes me publicly look like a fool but also puts into question the rest of my models for sale in my store. I take great pride on actually spending the time and money to make sure every model I sell has printed out and can be painted and finished not just once but a minimum of at least 2 times before its offered to the public in my store (
https://www.shapeways.com/shops/Micro%20American%20Rail%20Pro totypes). I have never posted a model for sale that has not gone though this process first.
If there have been no customer complaints how can Shapeways just start rejecting my models that have a track record of no problems and obviously can be printed out? So they want me to redo my CAD geometry that is proven to work and then spend the money and time to print out and finish a whole new set of models? I can say after 20 years of experience in the manufacturing world, a vender for tooling or rapid prototyping of any kind could never get away with this and expect to stay in business for very long.... I'm not saying Shapeways is going down because of the problems I'm having but come on, this is unacceptable from a professional level down to the customer that's printing out projects just for the fun of it.
What do I tell my future customers now? Buy at your own risk, I can't guarantee my models will print even though I'm showing nothing but actual models that have printed out in my store? I've already shifted my personal projects to another vender that does Multijet Modeling with FUD. But the purpose of my store is not to make money, its to share my models with other Z scale modelers that have limited Z scale products to choose from in the retail world. But I'm starting to think its just not worth it if I potentially have to redo my entire product line for Z scale...