Private messages are all blank

My private messages are all blank. All of them.

I think Shapeways is doing something now. Some other functions also do not work properly now.

Joe.

The development team is aware and working on it.

Glad to hear it. I'm in the middle of a conversation with a client.

Yeah same here thats really not cool !!
I was talking with a customer and all message have been deleted !!

Hmm that become really annyoning ... Today old message are back but the last 3 message i have sent are just not my message !!
The last message was changed by another message from another guy ! i hope u understand this is really a big mistake !!

Same here. Very annoying. I keep having to send the same messages over and over again hoping he'll get them this time.

We're working on it. Let us know if you continue to have any issues.

Always the same, the last message i received is not for me & the last i sent is not from me !!
I'm in another account discussion ...

No, they're still messed up. My messages that had disapeared yesterday are back but the ones since then (apart from the one I only just sent) belong to someone else. Same for my inbox and my sent box.

I am seeing this as well. I've informed the team and will update.

We're still looking into what happened here. To verify, are messages from yesterday and today showing up normally?

I got only one message after this problem and the content is unchanged, it's ok.
This is not important for me to retrieve the other messages, i can understand that this is a big problem with the database and i dont want that you loose hours for nothing
I'm now talking using email with my customers.
Thanks a lot.

Well, I haven't sent or received any for a day or so, but I've still got a bunch that are either missing or corrupted and I would like them back if I can get them back.

We just want to be sure the issue is limited to when we were dealing with the error of them not showing up. I'll let you know if there is any update on recovery.

Hey guys,

Just to clarify this totally, we had an issue with private messages that were sent on Shapeways between September 30th, 2013 @ 2:47pm ET, and October 1st, 2013 @ 11:16am ET. We have since fixed the issue, and PM's are working as normal as of now. We realize the potential implications of this glitch and deeply apologize. Thankfully, we can ensure that none of your private messages were made public.

Your private messages during this time period were not delivered correctly, and due to a glitch in our system, were instead deleted. In place of the deleted messages, you saw a snippet of messages that were sent in 2008, when the Shapeways forum was first created. This explains the "garbled, incomplete content" that you may have experienced.

Fortunately, none of the messages you sent or were set to receive during the period of the glitch were seen by anyone else. Unfortunately, all of the messages that were sent during this time period are unrecoverable.

Your privacy and security are of utmost importance to us and we're taking necessary steps to ensure this glitch doesn't happen again. That said, we encourage you to re-write your messages to continue your correspondence normally.

Best,
Natalia

Another small note.. on several of my PMs during that time, the "body" of the message was incorrect, but any attachments were (and still are) there and they are correct.