Thanks for your quick reply.
"Automatic" means, that the amount due (with a new order) is
automatically drawn against the credit note (which is sitting somewhere in your account).
As of now, this is NOT the case - the customer always ha to remember, that there is a credit note, draw up your account info, retrieve the credit #, enter the credit# into the shapeway system, and hopefully only then your credit is used up...
I do have a credit of some 30.-- US$, ordered five minutes ago new products, and *oops* forgot to withdraw the credit note.
THIS is, what I clearly name AWKWARD procedure......
Most of your customers will NOT re-order the same product, due to the technical problems (i.e. thin wall), which might have caused the rejection.
Thus it makes no sense, to re-order the same and the same again.....
And that I am asked to send an email to your support, to manually get my credit note back into my Paypal account ....
THIS is, what I clearly name AWKWARD procedure too......