Our VP of Engineering Josh Levine shares what's in store for Shapeways this weekend and moving forward:
Last month, we announced that we have taken on a seemingly impossible task: to rebuild the architecture of Shapeways.com. Over the past few months, all of us at Shapeways have contributed to this massive undertaking and through hard work, determination, and a lot of listening to our customers, the time has come to reveal the fruits of our labor!
Notice the little man standing next to this massive 200 ton stone in the
temple Baalbek. This stone is a metaphor for ~60% of our current
software architecture. Most of what you'd like us to build involves moving
the "little" stones (several tons each!) laid neatly beneath the 200
Tonight we are rolling out a major milestone for Shapeways - internally this project is called Inshape 2.0. Tonight, we're moving the 200 ton monster.
Inshape 2.0 completely replaces our back-end systems for Order Placement and Order Fulfillment systems with up-to-date, state-of-the-art technology and processes. In the past, we have had to hold off on so many great ideas from the community - 99% of that is washed away with this release. We anticipate faster turnaround times on orders, and on improvements to our systems.
You may not notice at first, but we've done our best to extend goodness to you guys right away.
With Store Credit, we take care of all your coupon codes and pack them
neatly into an available balance on your account so you do not have to
rummage through your email to find codes. This will surely improve your experience, especially for folks
who have purchased or received Shapeways Gift Cards.
Faster Model Processing
All uploads will be processed faster and the feedback you will get as a
designer will include more appropriate and helpful content so you can
get your designs ready to print. We haven't lifted any of the size
limits just yet as we break in our new systems, but we are quickly
moving towards many upload experience improvements that were not
possible with our previous infrastructure.
Improved Order Tracking and Visibility
We have taken an audit of every email our system sends during the Order
Placement and Fulfillment process and improved them all. We are hoping
that you find your new order updates and sales updates informative and
timely, and we welcome any and all feedback on how to provide a higher
level of service, especially when models cannot be printed and get
A Personal Note from Christian Arca, Senior Product Manager at Shapeways
There are moments in life when you feel proud about the work you have
accomplished. To say that every one of us who have worked on Inshape 2.0
are proud of the work we've done would be an understatement. Without
exaggerating even a little bit, it's safe to say that with Inshape 2.0
we're making history. This milestone is not just store credit, faster
model processing, or improved order tracking and visibility. It's a
promise to you, our customers, community, colleagues, and friends and
family that we will continuously work to make Shapeways the best service
we possibly can. Inshape 2.0 has revealed how every one of our
departments interacts with each other and ultimately ends with a better
experience for you. We love you and what you have helped us to become.
Me three I uploaded two models (one during afternoon PST, the other, night PST (9:30PM)) - no emails at all re. processing/availability, plus, like for the others, the models aren't showing up under 'My Models'. Was starting to get worried.
Shapeways is a great idea/site/service, looking fwd to the 2.0 version!
Hi everyone, we wanted to share a quick update after the epic release of our new back-end systems.
First, thank you for your patience with us! We've done an incredible amount of testing, but some bugs are inevitable when rewriting a full system. We are currently attacking issues with the full force of our brilliant development team -- prioritizing the things that matter the most to you!
Namely, we're making sure that key website functionality (uploading, ordering etc) and 3D printing are running smoothly. As always, if you see anything or have any issues, please don't hesitate to let us know. Things are improving by the minute, and you should have a seamless experience very soon!