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Big Changes Coming to Shapeways this Weekend


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Goodluck guys!
#1 Yvonne (Homepage) on 2012-08-17 18:24 (Reply)
Go Shapeways, Go!
#2 Anigroove (Homepage) on 2012-08-17 19:06 (Reply)
Yahoo! (oh, damn, can't say that anymore - it's trademarked!). Anyway, great news.... All tested I hope ;-)
#3 Glenn (Homepage) on 2012-08-17 23:34 (Reply)
Well I don't know...

I uploaded a model at about 6:30 on Sunday, Aug. 19. It's now about 7:30 and after an hour I have not received an e-mail nor has the model shown up in "My Models". Maybe I'm an anomaly?

TT
#4 Terry on 2012-08-19 23:33 (Reply)
@TT - Thanks for the head's up! We'll look into it ASAP. So sorry for the inconvenience!

Always feel free to email us at service@shapeways.com if you have any issues.
#5 Carine on 2012-08-20 00:14 (Reply)
Got the same issue. Model not showing up in "My Models", though I did get email.
#6 Bo on 2012-08-20 01:37 (Reply)
@Bo - Thanks for the note -- all feedback is welcome. You should be able to upload right now, and we're addressing My Models as we speak. Thanks again for your patience!
#7 Carine on 2012-08-20 02:09 (Reply)
Me three :-) I uploaded two models (one during afternoon PST, the other, night PST (9:30PM)) - no emails at all re. processing/availability, plus, like for the others, the models aren't showing up under 'My Models'. Was starting to get worried.

Shapeways is a great idea/site/service, looking fwd to the 2.0 version!

Cheers,
Saty [http://www.shapeways.com/shops/satysfactory]
#8 Saty Chary on 2012-08-20 04:51 (Reply)
(Comment removed)
#9 GA on 2012-08-20 13:45
Hi! This has been fixed, it should be fine to order now!
#10 Natalia on 2012-08-20 16:12 (Reply)
Hi everyone, we wanted to share a quick update after the epic release of our new back-end systems.

First, thank you for your patience with us! We've done an incredible amount of testing, but some bugs are inevitable when rewriting a full system. We are currently attacking issues with the full force of our brilliant development team -- prioritizing the things that matter the most to you!

Namely, we're making sure that key website functionality (uploading, ordering etc) and 3D printing are running smoothly. As always, if you see anything or have any issues, please don't hesitate to let us know. Things are improving by the minute, and you should have a seamless experience very soon!

Thank you from the whole team!
#11 Natalia on 2012-08-20 16:13 (Reply)
Fyi, payment still appears to be down:

Clicking the NExt: Payment button on
http://www.shapeways.com/checkout/confirm

goes to
http://www.shapeways.com/checkout/payment?paymentMethod=2
which is a blank page.

8-20, 11:28am CST
I trust this will be fixed soon.
Congratulations on the updates !
Knut
#12 Knut Graf on 2012-08-20 16:30 (Reply)
Hi Knut!
It should re-direct you to paypal at that stage of payment.
Can you confirm which browser you are using so I can investigate further? It works for me on chrome.
#13 Natalia on 2012-08-20 16:47 (Reply)
Can we reinstate the option of paying in either USD or Euros as it was previously, especially when products are sent to countries outside these currencies

thanks
#14 Losang on 2012-08-24 19:56 (Reply)
This is still happening, both on OSX / Mountain Lion / Safari and Windows Vista / Firefox.

Regards,
Knut
#15 Knut Graf on 2012-08-25 17:53 (Reply)
Hi Knut,

Checkout is a key component of the site and we have tested it a lot to make sure it is working correctly.

We have seen many orders go through, so it might be that it is something related to your user account specifically.

Can you tell me what your username is please? Then I can solve the mystery! Feel free to email me directly at natalia@shapeways.com.
#16 Natalia on 2012-08-27 18:20 (Reply)
Hello Natalia,

I sent you an email with my account name. Thank you for following up !

Knut
#17 Knut Graf on 2012-08-28 01:47 (Reply)

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