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Update on Materials and Lead Times


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Hi SW Team,
I'm on my 6th week with FD... :-(
No matter, I'm patient.
#1 Philippe Garenc on 2011-07-24 16:10 (Reply)
Fifth week here for a FUD order, I'm not really all that patient.
#2 Royston Stevens on 2011-07-26 18:19 (Reply)
Hey guys, I'm sure the wait is maddening. We're sorry to keep you hanging, and we're working really hard to deal with the FUD backlog. Also, we want to make sure we keep the community informed, even if that means sharing less-than-ideal news about some of our lead times.
#3 Ana Hevesi on 2011-07-27 15:49 (Reply)
Are these delays from when we get the "in production" email, or from the date the order was submitted? I got the "in production" email 2 weeks ago so do I have another week to go?

Thanks for keeping us informed!
#4 phildlight on 2011-07-27 16:49 (Reply)
Would you think to a coupon code compensation ?
#5 Philippe Garenc on 2011-07-31 16:36 (Reply)
What about a little rebate coupon code valid on the next order instead of a "Sorry! we're late." card ?
I mean, some delays are three or four times the leadtime specified on the order confimation...
I'm wondering: what about telling the real leadtime when the items are in the shopping cart ? "delivery: 6th september 2011".
#6 fx on 2011-08-01 09:54 (Reply)
I agree wholeheartedly. For delays more than twice the original lead time, maybe a $5 coupon? I understand that the massive ordering by us and the machine(s) failing catastrophically was not something expected, but the one order in particular that I have with FUD was supposed to be delivered July 21st. Its now 2 1/2 weeks later and I have needed my Reman Scimitar for this whole time!
#6.1 Curtis Clark on 2011-08-07 14:53 (Reply)
It's been over a month since this update. Could we please have a fresh update on delays and lead times. Thank you.
#7 aegidian on 2011-08-21 08:41 (Reply)

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