More machines to get your items to you as soon as possible.
As we communicated in a previous blog post we have been inundated with orders since the relaunch of Silver and the trial introduction of Frosted Ultra Detail (FUD) and Frosted Detail (FD) that has had our machines running at over capacity. In FUD only we have to produce over 1100 models weekly!! To handle the massive quantity of orders we are investing in new machines to ensure we get your items to you as fast as possible.
As of next week we will be back to full production capability in both Silver and Detail materials in all colors so they will now be shipped on schedule and all backlog will be cleared by the end of next week.
We do now have an additional machine to handle Frosted Ultra Detail, but even that extra machine is only barely capable of keeping up with demand.
Please do not let our production team take a breath to catch up by delaying orders (sorry Luuk & Rik :), if we keep up this momentum we can invest in more machines to get your 3D prints to you even faster.
We do want to thank you for your orders and your patience while we fabricate them all. We have seen some amazing ultra high detail models coming through, especially model trains, miniatures and math models that have really made the most of the material qualities. Please be sure to share images of yours in the 'It Arrived' forum, it is one of the greatest joys of working at Shapeways that each day we get to see the cool stuff you are making.
We will also have around two hours of outage Wednesday the 18th at midnight EST, we will give you an update with all the details on tuesday but we need to upgrade the disc array to handle the massive volume of uploads every day. Thanks again for all of your awesomeness.
I hope this means that my orders will come soon, as I placed a FUD order on the 22nd of April. It has been in production for several weeks now. Looking forward to seeing the promised quality in real life!