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Updated US Shipping Options on Shapeways


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That's great! Looking forward to an alternative to UPS for shipping to Canada.
#1 GWMT on 2013-10-10 16:59 (Reply)
we'd love rush processing as well.
#2 Todd Blatt (Homepage) on 2013-10-10 19:22 (Reply)
AWESOME! Looking forward to using your services again once USPS service to Canada gets going
#3 Rick (Homepage) on 2013-10-10 21:29 (Reply)
Thanks guys, we're working on improved Canadian shipping options!
#4 Elisa (Homepage) on 2013-10-10 21:31 (Reply)
Wow! I just got charge 62% UPS brokerage fee on the cost of one of my orders from Shapeways and 52% on the second order! Shapeways, your UPS delivery company is absolutely outrageous in it's cost! I ordered a $27 item and UPS charged me $19 in brokerage fees! I really like ordering from the designers but these UPS brokerage charges, which are completely out of nowhere, are unacceptable. Please give us another option - this is unacceptable!
James
Toronto, Canada.
#4.1 James on 2013-10-30 21:45 (Reply)
We are in Canada and really excited about working with Shapeway but are very frustrated because we have only one shipping option through UPS and, in spite of free trade regulations, which should allow anything manufactured in the US to come through to Canada without tariffs, we are being subjected to huge UPS "brokerage" fees. I order products regularly from companies in the US and, although I do have to pay duty on items not manufactured in Canada, I have never been subject to these brokerage fees.

If you really want to expand your market internationally, or at least to Canada, could you please look into alternative shipping arrangements or some kind of arrangement with customs so that your loyal customers are not driven to give up working with you.

thanks,

Carol
#5 Carol English on 2013-10-11 15:41 (Reply)
Carol,

I totally understand your frustrations and can promise you that we're looking into improved Canadian shipping options. Hopefully I'll have more news to share with you soon!

-Elisa
#5.1 Elisa (Homepage) on 2013-10-11 15:49 (Reply)
That's great to hear Elisa, but respectfully, we've been told that for at least 8 months now.
I understand it takes a while to implement a system, but hearing "soon, soon, soon" with no outcome gets hard to handle, especially when we are so excited to use your service!
#5.1.1 Jeanie on 2013-10-30 15:47 (Reply)
Carol,

I'm excited to share that we're now shipping to Canada using USPS! What does this mean for you? It means that you'll now be paying an upfront fee of $11.50 but that you won't be paying those expensive and unpredictable brokerage fees that many of you have been hit with in the past. Keep in mind that although the upfront price of USPS is a little bit higher than UPS, you'll be saving $30+ in brokerage fees. We know that many of you have been asking for this for a while and hope it makes your Shapeways experience ten times better!

We're working hard to make sure that Canadian Shapies have the best shipping options in time for the holidays. So keep on 3D Printing and let us know what else we can do to make your lives easier!
#5.2 Elisa (Homepage) on 2013-11-08 03:32 (Reply)
Any idea or estimation regarding availability of worldwide shipping, the destinations and costs?
#6 Urik (Homepage) on 2013-10-13 12:39 (Reply)

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